Executive Team
Reliable is led by a group of experienced executives who bring a hands-on approach to the management of our business.  Our culture embraces a strong commitment to pro bono and charitable services that helps strengthen the communities in which we live and work. 

Michael J. Trudgeon – Chief Executive Officer
miket@reliable-co.com

• 19 years in the document reproduction/management industry 
• In 1991 Reliable named one of “Delaware Valley’s Fastest Growing Companies” by Philadelphia Business Journal 
• Nominated “Entrepreneur of the Year” by Ernst & Young in 1997
• Serves as a board member of Police Athletic League, Support Center for Child Advocates, YMCA of Philadelphia and Vicinity, Woodlynde School, and several other charitable organizations focused on children 
• Recipient of the 2000 American Cancer Society Community Service Award
• Attributes Reliable’s success to a simple and straightforward strategy - exceed client expectations with personal attentive service 

Jeffrey P. Palazzese, Esq. - President & General Counsel
jeffp@reliable-co.com

• Joined Reliable in 1996 after working as a litigator in private practice
• National Director of Store Operations for Aldi, Inc., an international food chain prior to practicing law 
• Board member for the Homeless Advocacy Project, Lower Merion Alumni Association, and Cornell Football Association 
• Active supporter of the Alzheimer’s Association of Southeastern PA, Support Center for Child Advocates and the MS Society 
• Elected to the MS Society Leadership Class
• Member of the Pennsylvania and New Jersey State Bars, and the Philadelphia and Pennsylvania Bar Associations 

Janice Potts – Executive Vice President
jpotts@reliable-co.com

• 25 years of professional experience in the office services and outsourcing arenas. Systems and Services Manager for Merrill Lynch prior to her career in outsourcing. Joined Reliable in 1994 after 9 years as Director of Operations in Facilities Management for Pandick Technologies and Pitney Bowes Management Services 
• Propelled Reliable into the outsourcing business, adding Reliable Management Services to our service offerings 
• Maintains a consistent hands-on approach ensuring high levels of client satisfaction, account renewal and growth of the company from inception to its current position as one of the major resources for Facilities Management services in the mid-Atlantic region 

John J. Hubbert, III, Esq. – Chief Technology Officer
jjh@reliable-co.com

• 25 years experience in the practice of law and law firm management 
• Brings an insider perspective of the legal profession to electronic document management services, document scanning, optical character recognition, and indexing / coding 
• Acts as resource to clients, consulting to help select the best technologies and processes to successfully manage projects 
• Developed custom document search software to help clients expedite discovery and win cases
• Actively involved in software and CLE (Continuing Legal Education) training and works with clients on complex document management projects, including litigation support, management of key document sets, archiving and backfile conversion 

Lauren Loeffler – Vice President of Business Development
lloeffler@reliable-co.com

• Responsible for creating new client, vendor and employee relationships to expand Reliable’s market reach
• Joined Reliable in May of 2004, providing leadership, operations and marketing expertise to drive business growth and market expansion.
• Joined Pitney Bowes Management Services in 1989 as Operations Account Manager. Over 15 years held positions of increasing responsibility, becoming General Manager of the Philadelphia region in 1998 
• As GM for 5 years held responsibility for 750 employees in 3 states, with site and production operations generating $40MM annually