The Situation: One of Reliable’s long-term contract clients was merging with another firm and combining office space. The challenge was how to merge the files of both firms into the file space of one firm, and develop new processes in the mailroom for file retrieval and return. 

The Reliable Response: Reliable offered to provide an analysis of the records and mailroom areas. Our study demonstrated proven methods to review files and reduce all duplicates, and validated timetables to shred any paper documents beyond destruction deadlines. We recommended cross training staff, applying proven processes and extending hours with current staffing to improve services and maximize storage.

The Result: Reliable was awarded the contract for both the mailroom and the records area, and within 90 days was able to apply process and service standards across both service areas resulting in hard dollar savings on labor and on- and off-site storage space.

Post Script: Our industry experience enabled us to lead an initiative to network copy equipment, enabling digital transmission of documents and no-charge scanning on-site. This is typical of how Reliable supports contract customers every day to create additional savings and service opportunity for every end user.